Answers to common questions about Paleta Studio custom palettes, Dermacolor refills, shipping and professional makeup.
How does a custom palette work?
Choose six or twelve shades, select every Dermacolor refill and set the position of each color. Review the complete composition before checkout; Paleta Studio prepares the palette to match the selection recorded with your order.
What is the difference between six and twelve shades?
The six-shade palette is a compact format for a focused selection. Twelve shades provide more room for different tones, correction and neutralization. The right choice depends on the variety you need in your routine or kit.
How should I choose my shades?
Use each shade name and code as your main reference. Lighting, screens and your own skin can change how a color appears. Consult the Dermacolor Shade Guide for a starting point.
Can I repeat a shade in my custom palette?
Yes. The builder allows repeated shades, which can be useful when one color is used more frequently than the others.
Can I change my selection after ordering?
Contact us as soon as possible. Changes depend on the preparation stage and cannot be guaranteed once assembly has started.
Does the palette arrive assembled?
Yes. Paleta Studio assembles the custom composition confirmed with the order. Review every shade and position carefully before completing your purchase.
Can I replace one refill later?
Yes. Refills are sold individually, so you can replenish a shade or adapt your selection without replacing the complete case. Check the product range and case compatibility before ordering.
Where are orders prepared and shipped from?
Orders are prepared in Portugal. Paleta Studio currently serves the European Union, the United States and supported destinations in the rest of the world.
How long does order preparation take?
Allow 3–7 business days for preparation, especially for custom palettes. Transit time starts after dispatch and depends on the destination and shipping service selected.
How is shipping calculated?
Available shipping methods and rates are calculated at checkout according to destination and total order weight. The store uses tracked shipping and may choose the most suitable carrier for the shipment.
Can there be import charges outside the European Union?
Depending on the destination, local authorities or the carrier may collect import taxes, duties, brokerage or other destination charges that are not included in the product price or shipping rate unless the checkout explicitly states otherwise.
Are Kryolan products original?
Products listed as Kryolan are original products from the brand. Paleta Studio is an independent store, not the manufacturer or an official representative of Kryolan.
Are the products only for professional makeup artists?
No. The catalog also serves students and people who use makeup personally. Always check the intended use, instructions and precautions on the individual product page and packaging.
What should I do about a damaged, incorrect or incomplete item?
Do not use the product. Contact us with your order number and photographs of the packaging, shipping label and item received so the team can review the situation.
How do I contact Paleta Studio?
Email info@paletastudio.shop or use the contact form. For order questions, include the order number and the email address used at checkout. For shade questions, include the codes you are considering.