Answers to common questions about Paleta Studio palettes, refills and makeup products.
How does a custom palette work?
Choose six or twelve shades, select your Dermacolor refills and set the position of each color. Review the complete composition before checkout: assembly follows the selection recorded with your order.
What is the difference between six and twelve shades?
The six-shade palette is a compact format for a focused selection. Twelve shades provide more room for different tones, correction and neutralization. The right choice depends on the variety you need.
How should I choose my shades?
Use each shade's name and code as your main reference. Lighting, screens and your own skin can change how a color appears. Consult the Dermacolor Shade Guide for a starting point.
Can I change my selection after ordering?
Contact us as soon as possible. Changes depend on the preparation stage and cannot be guaranteed once assembly has started.
Can I replace one refill?
Yes. Refills are sold individually, so you can replenish a shade or change your selection without replacing the complete case. Check the product range and case compatibility before ordering.
Does the palette arrive assembled?
Yes. Paleta Studio assembles the custom composition confirmed in the order. Review every shade and position carefully before completing your purchase.
Are Kryolan products original?
Products listed as Kryolan are original products from the brand. Paleta Studio is an independent store, not the manufacturer or an official representative of Kryolan.
Are the products only for professional makeup artists?
The catalog also serves students and people who use makeup personally. Always check the intended use, instructions and precautions on the individual product page and packaging.
What should I do about a damaged, incorrect or incomplete item?
Do not use the product. Contact us with your order number and photographs of the packaging, shipping label and item received so the team can review the situation.
How do I contact Paleta Studio?
Use the contact form. For order questions, include the order number and the email address used at checkout. For shade questions, include the codes you are considering.