Paleta Studio is operated by ERUDITEJASMINE UNIPESSOAL LDA, VAT PT518021475. Orders are prepared and dispatched from Portugal. For assistance, contact info@paletastudio.shop.
Order preparation
Our normal preparation time is 3 to 7 business days after order and payment confirmation, unless a different timeframe is shown on the product page or communicated to the customer. Custom palettes may require this preparation period for assembly and verification of the selected composition.
Business days exclude Saturdays, Sundays and applicable public holidays at the place of preparation. If an exceptional availability issue or other material delay arises before dispatch, we will contact the customer.
Shipping methods and charges
Available shipping methods, their charges and, where provided, transit-time estimates are displayed at checkout according to the destination and order contents. Transit time begins only after dispatch and is separate from the preparation time.
Carrier or checkout estimates are not a guarantee of delivery on a specific date unless we have expressly accepted such a commitment.
Delivery address
The customer is responsible for checking that the name, address, postal code, country and contact details entered at checkout are correct. If you notice an error before dispatch, contact us immediately at info@paletastudio.shop. We cannot guarantee changes after the parcel has been handed to the carrier.
International shipments, taxes and customs
For destinations outside the applicable customs or tax territory, an order may be subject to import duties, local VAT/taxes, customs-clearance fees or other charges imposed by authorities or the carrier. Where these amounts are not expressly stated as included or collected at checkout, they may be charged to the recipient under the law of the destination country.
Customs procedures and authority controls may extend transit times and are outside our direct control, although we will provide reasonable assistance when needed.
Tracking and delivery
Where tracking is available, the customer will receive or be able to access tracking details after dispatch. Tracking may take some time to update after a label is created or the parcel is collected.
Damage, loss or delivery issues
If an order arrives visibly damaged, incomplete or with incorrect items, contact info@paletastudio.shop as soon as reasonably possible and keep the packaging. Photographs of the packaging, shipping label and product may be required for a carrier investigation.
If tracking shows an issue or the parcel does not arrive within a reasonable period, contact us so that we can investigate. Statutory consumer rights relating to delivery and conformity are not affected by this policy.
Returns
Return conditions, the right of withdrawal, exceptions for personalised products and certain sealed hygiene goods, and the return address are set out in our Returns & Refunds.
Contact
ERUDITEJASMINE UNIPESSOAL LDA · VAT PT518021475 · info@paletastudio.shop